Service Dispatcher

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Company Information:
At Ameritemp Group we believe in doing what’s right for our customers and our employees. We offer the stability of working for a national industry leader but we also treat our people like family. Our team is made up of the very best, and we provide ongoing training, support, and opportunities for unlimited professional growth.
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Dispatcher:
The Dispatcher handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with a one-call resolution. The successful candidate must have experience dispatching service calls in air conditioning or a service-related business. The dispatcher will be responsible for assisting in the day-to-day operation of the center, including:

• Dispatching service calls and laying out schedules
• ​Answering incoming phone calls from customers and other office duties as assigned
• Maintaining good customer relations and ensuring that all calls meet Ameritemp’s standards
• Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, and in-person (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
• Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Maintaining customer records by updating account information
• Communicating with customers on the status of service calls
• Performing outbound calls to schedule preventative maintenance and tune-ups
• Ensuring that customers are contacted in a timely manner to schedule preventative maintenance
• Working with General Manager to ensure that capacity demands are met
• ​Continually Maintaining a working knowledge of all company products, services, and promotions

The qualified candidate must have a high school diploma or equivalent (post-secondary education preferred), reliable transportation, previous customer service experience, excellent interpersonal skills, exceptional verbal communication, and strong computer software skills. Teamwork is a priority and the Customer Service Specialist must be willing to work with and assist co-workers as needed, in addition to working occasional overtime and weekend hours as required. All employees must be able to pass our background check criteria

Working Conditions:
Working conditions are normal for an office environment.
 
Benefits:
We are proud to offer competitive salaries and benefits which include:
Medical Insurance, Dental, Vacation, Paid Holidays, Retirement Plan 401K, along with ongoing training to enhance your skills and industry knowledge and long-term career opportunities.

​Join the team of Experts and realize your full potential.
Ameritemp Group is an Equal Opportunity Employer.