Shipping & Return Policy
WARRANTY DISCLAIMER. SHOULD BE AMERITEMP, LTD. AND AMERITEMP EQUIPMENT SERVICES, INC. (hereafter, "AMERITEMP GROUP") makes no express or implied warranties, including those of merchantability or fitness for a particular purpose, with regard to goods and products not manufactured by AMERITEMP GROUP. With regard to products manufactured by AMERITEMP GROUP, AMERITEMP GROUP warrants only that such products will be free of defects in material and workmanship for a period of one year from the shipment date. AMERITEMP GROUP makes no other express or implied warranties with respect to such good
DUTY TO SELECT MATERIAL. To the best of AMERITEMP GROUP’s knowledge the information contained in this publication is correct. All information is based upon test and data provided to AMERITEMP GROUP by the manufacturer. AMERITEMP GROUP does not assume any liability whatsoever for the accuracy or completeness of such information. Final determination of suitability is the sole responsibility of the user. The manner of use is the sole responsibility of the purchaser, user and/or their engineer.
TERMS OF SALE. Standard credit terms, upon the approval of our credit department, are net 30 days. Prices are subject to change without notice. Prices billed will be those in effect at time of order. All invoices not paid within 30 days, and credit accounts which are delinquent, shall be assessed a 1-1/2% service charge (or the highest legal rate under applicable state law) for each month the invoice is not paid for the account is delinquent. No contractor or other discounts apply unless expressly agreed to by AMERITEMP GROUP in writing or on the face of an invoice. No credit terms shall apply unless expressly agreed to in writing by AMERITEMP GROUP or on the face of an invoice.
TERMS OF DELIVERY. AMERITEMP GROUP’s standard terms and conditions of sale include F.O.B. shipping point. This means that title to goods transfers to the customer when material leaves the shipping point. All freight damage or short shipment claims must be filed with the carrier involved, by the customer. AMERITEMP GROUP will assist in filing the claims when requested to do so by the customer. Concealed damage or shortages must be reported to AMERITEMP GROUP within 10 days of receipt of material. All transportation charges from the point of shipment of the purchased product are the responsibility of the purchaser unless specifically agreed to by AMERITEMP GROUP. Transportation charges will be made freight collect or prepaid and billed on our invoice as freight and handling to the purchaser.
RETURNS & CANCELLATIONS. AMERITEMP GROUP recognizes that both material returns and order cancellations are a part of normal business activities and that an equitable arrangement must be established between manufacturer, distributor, and end user to facilitate sales while passing the associated costs of cancelled orders and returned material to the responsible parties.
All returns are subject to prior written approval by and are at the sole discretion of AMERITEMP GROUP. All return material requests must include one of the following: the original contract number or invoice number, the AMERITEMP GROUP sales order number. Return goods criteria are primarily based on the resale potential of the product as well as handling and repackaging costs. Standard items carry a restocking charge. Non-stock items are normally not returnable. If the product manufacturer agrees to take the product return from AMERITEMP GROUP the return will be subject to the terms and conditions of that manufacturer. AMERITEMP GROUP will always attempt to represent the customers and manufacturer’s interests in an effort to pass these costs on to the responsible party.
All returned material must be in new condition, in original packaging and is subject to quality control inspection prior to acceptance. All transportation costs to effect returns will be borne by the party requesting the return. Any damage occurring in transit is between the carrier and the party requesting the return. AMERITEMP GROUP will assist in the resolution of such claims if requested to do so by the requesting party.
AMERITEMP GROUP will deduct the amount of all approved returns from the invoice or account of the purchaser, less any transportation of handling charges for all items manufactured by AMERITEMP GROUP. AMERITEMP GROUP reserves the right to refuse any goods returned to AMERITEMP GROUP without prior written approval. Unauthorized returns shall remain the purchaser’s responsibility and may be returned to the purchaser at their expense.
. AMERITEMP GROUP will stand behind our commitment to the fair treatment of our customers and suppliers.
DISCLAIMER OF DAMAGES FOR IMPROPER USE. AMERITEMP GROUP shall not be responsible for damage to its products, or damage caused by its products, resulting from improper installation, maintenance, unintended use or attempts to operate such products beyond their mechanical or electrical capacity, intentionally or otherwise, or by reason of unauthorized repair.
DISCLAIMER FOR INCIDENTAL, SPECIAL AND CONSEQUENTIAL DAMAGES. AMERITEMP GROUP shall not be responsible for any incidental, special or consequential damages caused by its products in any manner whatsoever.
FURTHER TERMS AND CONDITIONS OF SALE. All sales by AMERITEMP GROUP are made by invoice. Each invoice, constitutes that the entire agreement between purchaser and AMERITEMP GROUP and supersede any prior of contemporaneous representations or agreements, written or oral. No additional oral or written terms, including any attempts by the purchaser to alter or modify an invoice or any other document relating to any sale, shall become a part of an agreement without the express written consent of AMERITEMP GROUP.
DUTY TO SELECT MATERIAL. To the best of AMERITEMP GROUP’s knowledge the information contained in this publication is correct. All information is based upon test and data provided to AMERITEMP GROUP by the manufacturer. AMERITEMP GROUP does not assume any liability whatsoever for the accuracy or completeness of such information. Final determination of suitability is the sole responsibility of the user. The manner of use is the sole responsibility of the purchaser, user and/or their engineer.
TERMS OF SALE. Standard credit terms, upon the approval of our credit department, are net 30 days. Prices are subject to change without notice. Prices billed will be those in effect at time of order. All invoices not paid within 30 days, and credit accounts which are delinquent, shall be assessed a 1-1/2% service charge (or the highest legal rate under applicable state law) for each month the invoice is not paid for the account is delinquent. No contractor or other discounts apply unless expressly agreed to by AMERITEMP GROUP in writing or on the face of an invoice. No credit terms shall apply unless expressly agreed to in writing by AMERITEMP GROUP or on the face of an invoice.
TERMS OF DELIVERY. AMERITEMP GROUP’s standard terms and conditions of sale include F.O.B. shipping point. This means that title to goods transfers to the customer when material leaves the shipping point. All freight damage or short shipment claims must be filed with the carrier involved, by the customer. AMERITEMP GROUP will assist in filing the claims when requested to do so by the customer. Concealed damage or shortages must be reported to AMERITEMP GROUP within 10 days of receipt of material. All transportation charges from the point of shipment of the purchased product are the responsibility of the purchaser unless specifically agreed to by AMERITEMP GROUP. Transportation charges will be made freight collect or prepaid and billed on our invoice as freight and handling to the purchaser.
RETURNS & CANCELLATIONS. AMERITEMP GROUP recognizes that both material returns and order cancellations are a part of normal business activities and that an equitable arrangement must be established between manufacturer, distributor, and end user to facilitate sales while passing the associated costs of cancelled orders and returned material to the responsible parties.
All returns are subject to prior written approval by and are at the sole discretion of AMERITEMP GROUP. All return material requests must include one of the following: the original contract number or invoice number, the AMERITEMP GROUP sales order number. Return goods criteria are primarily based on the resale potential of the product as well as handling and repackaging costs. Standard items carry a restocking charge. Non-stock items are normally not returnable. If the product manufacturer agrees to take the product return from AMERITEMP GROUP the return will be subject to the terms and conditions of that manufacturer. AMERITEMP GROUP will always attempt to represent the customers and manufacturer’s interests in an effort to pass these costs on to the responsible party.
All returned material must be in new condition, in original packaging and is subject to quality control inspection prior to acceptance. All transportation costs to effect returns will be borne by the party requesting the return. Any damage occurring in transit is between the carrier and the party requesting the return. AMERITEMP GROUP will assist in the resolution of such claims if requested to do so by the requesting party.
AMERITEMP GROUP will deduct the amount of all approved returns from the invoice or account of the purchaser, less any transportation of handling charges for all items manufactured by AMERITEMP GROUP. AMERITEMP GROUP reserves the right to refuse any goods returned to AMERITEMP GROUP without prior written approval. Unauthorized returns shall remain the purchaser’s responsibility and may be returned to the purchaser at their expense.
. AMERITEMP GROUP will stand behind our commitment to the fair treatment of our customers and suppliers.
DISCLAIMER OF DAMAGES FOR IMPROPER USE. AMERITEMP GROUP shall not be responsible for damage to its products, or damage caused by its products, resulting from improper installation, maintenance, unintended use or attempts to operate such products beyond their mechanical or electrical capacity, intentionally or otherwise, or by reason of unauthorized repair.
DISCLAIMER FOR INCIDENTAL, SPECIAL AND CONSEQUENTIAL DAMAGES. AMERITEMP GROUP shall not be responsible for any incidental, special or consequential damages caused by its products in any manner whatsoever.
FURTHER TERMS AND CONDITIONS OF SALE. All sales by AMERITEMP GROUP are made by invoice. Each invoice, constitutes that the entire agreement between purchaser and AMERITEMP GROUP and supersede any prior of contemporaneous representations or agreements, written or oral. No additional oral or written terms, including any attempts by the purchaser to alter or modify an invoice or any other document relating to any sale, shall become a part of an agreement without the express written consent of AMERITEMP GROUP.
What type of freight truck delivery service do you need?
If you do not have a staffed receiving dock to receive, inspect and accept your shipment, you may want to download our"receiving instructions". We believe an informed customer is a happy customer.
What type of freight truck delivery service do you need?
What type of freight truck delivery service do you need?
- Dock-to-Dock. This is the least expensive delivery and refers to your receiving area having a "dock high" area, where the truck backs up, unloads directly from the trailer straight across to your dock. You or your designated shipping staff will then take the product to the end user.
If you do not have a dock, you may need to order a truck with lift gate service. - Lift Gate Service.This is a truck with the "elevator" tail gate that brings your product from the back of the truck to the ground. Once it is on the ground, you bring it into your building. This type of truck typically adds $65-$100 to the shipping bill, depending on which carrier is used in your area. If you don't have a dock area, but have a forklift or are willing to take the package off the truck, you can avoid the lift gate fee.
- Inside Delivery means the driver will bring your product into the front door of your building. Driver may place product where you want it, on the first floor, but it is at his discretion based on how much time he has. This service can add an additional $85 - $125 dollars. Freight companies may not make inside delivery into buildings with special flooring such as marble or plush carpeting without special provisions. Should you have questions, please contact our office.
Products can be delivered above multi-story levels by freight elevator only and will have additional charges. Delivery up or down stairs is at the discretion of the freight company in your area. Not every company provides stair service. These deliveries require 2 drivers and additional fees. Please notify your sales rep should you require this service. - Installation Service. If you are short handed, do not have a receiving staff, or want your package unwrapped and trash hauled away, you may want to have an independent contractor receive your product at his location. He will inspect it for damage, call you for delivery time, deliver, and place the product exactly where you want it. He will dispose of all packing materials. The cost for this service varies, depending on how many items are being delivered, your delivery conditions, such as stairs, no elevator, etc. Typically adds an additional $125+ to cost of delivery.
- Residential Deliveries. Residential deliveries that come by truck (non-UPS or Fed-Ex) require a lift gate. Most transportation companies charge an additional fee for residential deliveries in addition to the lift gate truck charge. These fees also apply to churches, schools, hospitals and universities and are beyond our control.
- Unless otherwise arranged, we ship FOB Origin, prepay freight and add. This means we pay the freight charges and add them to your invoice. You own the merchandise while it is in transit. If there are any damage claims, you as the buyer, file against the trucking company and receive compensation directly from them. We do this because we are not there to personally inspect/accept the shipment when it arrives. We do not know your dock, receiving conditions or staffing.
- Damage Claims: Very few packages arrive damaged, but it does happen. See our "receiving instructions". The transportation company is responsible for the safe delivery of your merchandise from the time it leaves the manufacturing dock to the time it arrives at your location. It is your responsibility to check for damaged merchandise before the truck driver leaves. Call us right away and we can assist in talking to the driver if you want help.
In the unlikely event your merchandise arrives damaged, mark all shipping documents as "damaged in transit" with a description of the damage. You may then elect to refuse the shipment, accept it as is (minor scratch) or accept and file a damage claim if after further inspection it is unusable. Provisions apply. Please read the receiving instructions. You have ten (10) days after receipt of product to notify the shipping carrier if a damage claim needs to be filed.
If the wrapping looks a little torn and you are not sure if there is damage, mark the bill of lading "damaged in transit" and you can inspect it more closely later in the same day. If it is damaged, you must notify the shipping company as above.
Some wrapping materials are flexible. A package may look fine on the outside, but have a dent or puncture once it is unpacked. This is "concealed damage". Notify the trucking company immediately and request an inspection by the carrier. The trucking company is not liable for concealed transit damage unless notified within two (2) days from receipt of merchandise.
If you file a damage claim, keep all original shipping containers and outside wrapping. The transportation inspection agent has to see it to approve the claim.
It is useful to have a photo of any damage. If you can take digital photographs with a camera or your cell phone, it helps the carrier understand the extent of the damage. Final settlement of the claim is between you and the transportation company. - Canceling an Order which has already been Placed: Delivery trucks come and go at our dock all day. Orders may ship as soon as 1 hour after being received via telephone or the on-line shopping cart.
We ship Monday-Friday. If you place an order and need to cancel, it may have already shipped. Once on a commercial freight carrier, we cannot call it back. If your order has shipped, freight charges and restocking fees apply. Orders that have not physically been packed on the truck will be stopped. All requests to cancel an order can be made by calling and must be followed up immediately via email to. This gives all parties a written record of the request. Per our returns policy, some orders can not be cancelled. - Shipping on Customer's Account: If requested, when possible, we will ship on customer's freight account. If the shipping company bills us as the shipper, you will be rebilled for all shipping costs.
